Tracy Mcdonald
About Tracy Mcdonald
Tracy Mcdonald is a Customer Service Manager at Digital River, where she has worked since 2018. She has a diverse background in customer service and operations, with previous roles at Eir Business, Google, and Dell.
Current Role at Digital River
Tracy Mcdonald serves as the Customer Service Manager at Digital River, a position held since 2018. In this role, she oversees customer service operations, ensuring efficient support and service delivery. Her experience in managing customer interactions contributes to the overall customer satisfaction and operational effectiveness of the organization.
Previous Experience at Eir Business
Tracy Mcdonald has held multiple roles at Eir Business. She worked as an Incident Operations Manager from 2016 to 2017 for one year, where she focused on incident management processes. Following this, she served as Project and Process Lead from 2017 to 2018 for ten months, managing projects and improving processes. Additionally, she was the Msc Duty Manager from 2015 to 2016 for one year, contributing to operational management.
Experience in Customer Service Management
Tracy Mcdonald has a background in customer service management, including her role as Retention Team Manager at Stream from 2010 to 2011. In this position, she managed a team focused on customer retention strategies. Her experience also includes a role as Team Leader at Google in 2011, where she led a team in a fast-paced environment.
Educational Background
Tracy Mcdonald studied at Griffith College Cork. This educational background has provided her with foundational knowledge and skills applicable to her career in customer service and operations management.
Early Career at Dell
Tracy Mcdonald began her career at Dell, where she worked as a Process Lead in 2006 for eleven months, followed by a role as Quality Team Lead from 2006 to 2007 for one year. These positions allowed her to develop expertise in process improvement and quality management.