Andrea Schrader
About Andrea Schrader
Andrea Schrader is an IT Support Specialist at DMSi Software in Omaha, Nebraska, where she has worked since 2020. She has a background in technical support and user account management, with previous roles at the University of Nebraska at Omaha and Union Pacific Railroad.
Work at DMSi Software
Andrea Schrader has been employed at DMSi Software as an IT Support Specialist since 2020. In this role, she is responsible for preparing machines for new employees and conducting research on new products. She is involved in implementing company-wide roll-outs of new technologies and engages in new user outreach and technological onboarding. Her contributions support the overall efficiency and effectiveness of the IT department.
Previous Experience in IT Support
Prior to her current role, Andrea worked as a Technical Support Representative at the University of Nebraska at Omaha for eight months in 2018. She also served as a Year-Round Intern at Union Pacific Railroad from 2018 to 2020, gaining valuable experience in IT support. Additionally, she worked as a Teaching Assistant at the University of Nebraska at Omaha in 2017, where she further developed her technical skills.
Educational Background
Andrea Schrader earned her Bachelor's degree in Management Information Systems from the University of Nebraska at Omaha, studying from 2016 to 2020. During the same period, she also obtained a Certificate in Systems Development. Her educational background has provided her with a solid foundation in IT principles and practices.
Skills and Expertise
Andrea possesses experience in creating and managing user accounts within an Active Directory environment. Her role at DMSi Software requires her to stay updated on new technologies, which she accomplishes through research. Her skills in user outreach and onboarding are essential for ensuring that new employees are effectively integrated into the company's IT systems.
Early Career
Before her IT-focused roles, Andrea worked as a Shift Supervisor at Papa Murphy's International from 2015 to 2016. This position helped her develop leadership and management skills, which she has since applied in her IT support career.