William Wilkinson, Cptd
About William Wilkinson, Cptd
William Wilkinson is a Technical Trainer at DreamHost, where he has worked since 2015. He has a background in technical support and analysis, with experience at companies such as Stream Global Services and Radiant Systems Inc.
Work at DreamHost
William Wilkinson has served as a Technical Trainer at DreamHost since 2015. In this role, he has designed and managed a hybrid technical training program tailored to the company's needs. He developed an instructor-led onboarding program for new hires, ensuring they receive comprehensive training upon joining the team. Wilkinson has also created ongoing training sessions covering a wide range of technical subjects, adapting to the evolving needs of the organization. His contributions have focused on enhancing employee performance and fostering a culture of continuous learning.
Previous Experience in Technical Support
Before his current role at DreamHost, William Wilkinson gained valuable experience in technical support. He worked at Stream Global Services as a Technical Support Level 2 from 2006 to 2008 in Portland, Oregon. Following this, he served as a Technical Analyst at Radiant Systems Inc. from 2008 to 2009 in Irvine, California. He returned to DreamHost in 2013 as a Technical Support representative, where he worked until 2015, further solidifying his expertise in technical training and support.
Education and Expertise
William Wilkinson studied Geography and Cartography at Fullerton College. His educational background has provided him with a strong foundation in analytical skills, which he applies in his training programs. In addition to his academic qualifications, he holds certifications in training evaluation and learning design, enhancing his ability to create effective training solutions. Wilkinson utilizes agile project management skills to ensure that training programs remain relevant and meet the needs of the organization.
Training Program Development
In his role at DreamHost, William Wilkinson has been instrumental in developing training programs that align with best practices in learning and development. He conducts initial needs assessments to identify training requirements and applies evaluation techniques to measure the effectiveness of training initiatives. His focus on continuous improvement has led to significant enhancements in the training team, empowering employees to perform at their best and adapt to changing technical demands.