Lily Garcia
About Lily Garcia
Lily Garcia is a Technical Support Engineer with a degree in Computer Science from University Francisco Gavidia. She has worked in technical support roles for several years, currently at DT One, and has a strong background in SQL, automation testing, and Linux environments.
Work at DT One
Lily Garcia has been employed at DT One as a Technical Support Engineer since 2016. In this role, she is responsible for providing technical assistance and support to clients. Her work involves troubleshooting issues and ensuring that technical processes run smoothly. She has been with the company for eight years, contributing to the efficiency and effectiveness of the technical support team in San Salvador, El Salvador.
Education and Expertise
Lily Garcia earned her Engineer’s Degree in Engineering in Computer Science from University Francisco Gavidia, where she studied from 2011 to 2017. Additionally, she achieved an English Certificate from American School. Her educational background provides her with a strong foundation in technical concepts and problem-solving skills, which are essential in her current role.
Background
Before joining DT One, Lily Garcia worked at Sykes Enterprises, Inc. as a call center representative from 2013 to 2015. This experience helped her develop customer service skills and an understanding of client needs. Her transition to a technical support role reflects her commitment to advancing her career in the technology sector.
Technical Skills and Contributions
Lily Garcia possesses a solid understanding of SQL, which enhances her ability to manage data and resolve queries effectively in her technical support tasks. She has expertise in automation testing and has participated in projects aimed at improving testing efficiency. Additionally, she has strong skills in managing and troubleshooting Linux environments, which contribute to system stability and performance.