Abubaker Braham
About Abubaker Braham
Abubaker Braham is a professional in lead management with extensive experience in customer service and operations. He has worked at du since 2006, holding various roles and currently serves as the Lead Management since 2014.
Work at du
Abubaker Braham has been employed at du since 2014, where he holds the position of Lead Management. His career at du spans multiple roles, showcasing his versatility and expertise in the telecommunications sector. Prior to his current role, he served as a Channel Operation Team Leader from 2011 to 2012, and as a Product Implementation and Customer Experience Analyst from 2013 to 2014. Additionally, he worked as a Helpdesk Coordinator from 2006 to 2011, contributing to customer support and operational efficiency.
Previous Experience at HSBC
Before joining du, Abubaker Braham worked at HSBC as a Corporate Customer Service Executive from 2005 to 2006. In this role, he was responsible for managing customer inquiries and providing support to corporate clients, which helped him develop strong customer service skills and an understanding of corporate client needs.
Career Progression
Abubaker Braham has demonstrated significant career progression within du. He started as a Helpdesk Coordinator, where he focused on customer support for five years. He then transitioned to roles that involved more strategic responsibilities, including his position as a Product Implementation and Customer Experience Analyst, before advancing to Lead Management. This trajectory reflects his growing expertise in management and customer experience.
Education and Expertise
While specific educational details are not provided, Abubaker Braham's extensive experience in customer service and management within the telecommunications industry indicates a strong foundation in these areas. His roles have equipped him with skills in customer experience analysis, operational management, and team leadership.