Ahmed Hendawy
About Ahmed Hendawy
Ahmed Hendawy serves as the Quality Assurance Team Leader at du in Dubai, United Arab Emirates, where he has worked since 2018. He has developed training programs, managed performance analytics, and implemented solutions to improve customer experience and operational efficiency.
Work at du
Ahmed Hendawy has served as the Quality Assurance Team Leader at du since 2018. In this role, he is responsible for overseeing the quality assurance processes within the customer support team. His tenure at du has spanned six years, during which he has contributed to various initiatives aimed at improving customer service and operational efficiency in Dubai, United Arab Emirates.
Education and Expertise
While specific educational details are not provided, Ahmed Hendawy's expertise lies in quality assurance and customer experience management. He has developed a comprehensive training program for the customer experience team, focusing on both initial onboarding and ongoing training. His skills include performance management, predictive modeling, and the implementation of scalable solutions to enhance service delivery.
Background
Ahmed Hendawy has a background in quality assurance and customer support management. His role at du involves managing and analyzing the performance of the customer support team. He identifies key performance indicator (KPI) fluctuations and implements strategies to address them, ensuring that the team meets established quality and efficiency targets.
Achievements
In his capacity as Quality Assurance Team Leader, Ahmed Hendawy has executed measurable quality and efficiency targets, including Net Promoter Score (NPS), Service Level Agreements (SLA), and Customer Satisfaction (CSAT) metrics. He has designed and maintained reports and dashboards that support key business decisions, contributing to the overall improvement of customer experience and operational effectiveness.