Asha Kumari
About Asha Kumari
Asha Kumari is a Retention Specialist with over 14 years of experience at Du in Dubai, United Arab Emirates. She holds a Master's degree from Anglia Ruskin University and a Bachelor's degree in Business Administration from the University of Bedfordshire.
Work at du
Asha Kumari has been employed at Du since 2010, serving as a Retention Specialist for 14 years. In this role, she manages customer retention strategies across various customer value segments, including Platinum, Gold, Silver, Bronze, and New customers. Her responsibilities include ensuring that customers remain engaged and satisfied with the services provided by the company. Asha began her career at Du as an Outbound Customer Representative, where she developed foundational skills in customer service before advancing to an Auditor position.
Education and Expertise
Asha Kumari holds a Master's degree from Anglia Ruskin University, which she completed from 2012 to 2014. Prior to this, she earned a Bachelor of Business Administration from the University of Bedfordshire, studying from 2009 to 2012. Her educational background has equipped her with the necessary skills and knowledge to excel in her roles, particularly in customer retention and quality assurance.
Background
Asha Kumari began her professional career as an Outbound Customer Representative at Du Telecom. She later transitioned to a role as an Auditor, where she was responsible for auditing outgoing calls and agent submissions to ensure compliance with quality standards. This experience laid the groundwork for her current position as a Retention Specialist, where she has focused on enhancing customer loyalty and satisfaction.
Previous Experience at Nielsen
Before joining Du, Asha Kumari worked at Nielsen as a Marketing Analyst from 2009 to 2010 in New York, New York, United States. In this position, she contributed to marketing analysis efforts, which involved evaluating market trends and consumer behavior. Her time at Nielsen provided her with valuable insights into market dynamics that she has applied in her subsequent roles.
Quality Assurance Responsibilities
In her current role as a Retention Specialist, Asha Kumari is responsible for submitting daily auditing and quality reports. These reports are essential for maintaining high standards of service and ensuring that customer interactions meet established quality benchmarks. Her focus on quality assurance plays a critical role in the overall customer retention strategy at Du.