Dinil Nair
About Dinil Nair
Dinil Nair is a specialist in consumer service product launch at du, where he has worked since 2015. He has extensive experience in customer service and operations, having held various roles at du and reliance communications over a span of several years.
Work at du
Dinil Nair has held multiple positions at du, a telecommunications company, since he began his career there. He started as a customer care executive from 2008 to 2010, where he gained foundational experience in customer service. Following this role, he worked as a project coordinator for the Real Broadband initiative for four months in 2010. He then transitioned to a back office executive role in consumer billing from 2010 to 2011. Nair served as a quality analyst in the back office from 2011 to 2013, and as an operations analyst from 2013 to 2016. Currently, he is a specialist in consumer service product launch, a position he has held since 2015.
Education and Expertise
Dinil Nair earned a Bachelor of Commerce degree from KC College, completing his studies from 2003 to 2007. This educational background has provided him with a solid foundation in business principles, which he has applied throughout his career in the telecommunications sector. His expertise spans various roles in customer service, operations analysis, and project coordination, contributing to his current focus on product launches within consumer services.
Background
Before joining du, Dinil Nair worked at Reliance Communications as a customer support leader from 2006 to 2008. This role helped him develop skills in customer support and leadership, which he later applied in his various positions at du. His career trajectory reflects a steady progression through roles that emphasize customer service and operational efficiency.
Achievements
Dinil Nair has accumulated significant experience in the telecommunications industry through his various roles at du. His work has involved enhancing consumer services and contributing to product launches, demonstrating his commitment to improving customer experiences. His tenure at du has been marked by a focus on operational excellence and customer satisfaction.