Lusaka Negi
About Lusaka Negi
Lusaka Negi is a Senior Manager of Customer Experience with over 10 years of expertise in customer experience strategy and design. Currently employed at Du in Dubai, he has a background in service assurance and CRM, having previously worked at Airtel in various roles.
Work at du
Lusaka Negi has been employed at Du since 2008, currently holding the position of Senior Manager Customer Experience. In this role, he focuses on developing procedures and service standards that enhance customer satisfaction. His tenure at Du spans 16 years, during which he has contributed significantly to the company's customer experience strategy and design.
Previous Experience at Airtel
Prior to joining Du, Lusaka Negi worked at Airtel in various capacities from 2001 to 2006. He served as Assistant Manager in the Customer Interfacing Group for seven years, followed by a role in Sales Support for one year and then as Service Assurance for two years in New Delhi, India. This diverse experience at Airtel provided him with a solid foundation in customer service and operational support.
Education and Expertise
Lusaka Negi holds a Green Belt certification, which signifies his proficiency in process improvement methodologies. He has over 10 years of experience specifically in Customer Experience strategy and design, including the rollout and operations of call centers. His expertise also encompasses customer relationship management (CRM) and service assurance, contributing to overall business excellence.
Background
Lusaka Negi began his career in the telecommunications sector, gaining valuable experience at Airtel before transitioning to his current role at Du. His background in customer interfacing and service assurance has equipped him with the skills necessary to enhance customer experiences in a competitive market.