Peter Samir
About Peter Samir
Peter Samir is a Senior Customer Support professional at du in the United Arab Emirates, where he has worked since 2018. He holds a degree in Human Resources Management from Alexandria University and has a strong focus on enhancing customer experience in the telecommunications sector.
Work at du
Peter Samir has been employed at du since 2018, serving as a Senior Customer Support professional. In this role, he focuses on enhancing customer experience through innovative support solutions. He has been instrumental in implementing customer satisfaction strategies that aim to deliver high-value satisfaction to customers within the telecommunications industry. His tenure at du spans six years, during which he has contributed to improving customer service processes and support frameworks.
Education and Expertise
Peter Samir studied at Alexandria University from 2012 to 2017, where he achieved a degree in Human Resources Management and Services. His educational background has equipped him with the knowledge and skills necessary to excel in customer support roles. He possesses expertise in enhancing customer experience, which is a key component of his current position at du.
Background
Before joining du, Peter Samir worked at Sutherland as a Customer Service Consultant for 11 months in 2018. He also held a position in Human Resources at Alexandria Electric Corp for one month in 2017. Additionally, he gained experience as a trainee at ALEXBANK in 2016 for one month. These roles provided him with a diverse background in customer service and human resources, contributing to his current capabilities in customer support.
Achievements
At du, Peter Samir has played a significant role in implementing customer satisfaction strategies. His strong focus on delivering high-value satisfaction to customers has been a key aspect of his contributions to the organization. His experience in various customer service roles has enabled him to develop effective support solutions that enhance the overall customer experience.