Reshma D'almeida
About Reshma D'almeida
Reshma D'almeida is a Specialist in Quality Assurance for Consumer Operations Support at Du, with over a decade of experience in operations and quality assurance. She has held various roles in human resources and customer service across notable companies, including Capita, J.P. Morgan Chase & Co., and HSBC.
Work at du
Currently, Reshma D'almeida serves as a Specialist in Quality Assurance for Consumer Operations Support at du. She has held this position since 2013, accumulating over 11 years of experience in the role. Her responsibilities include ensuring quality standards in consumer operations, contributing to seamless process design, and supporting revenue sustainability. Reshma's extensive background in quality assurance enhances her effectiveness in this position.
Previous Employment Experience
Before joining du, Reshma D'almeida worked in various roles that contributed to her expertise in human resources and customer service. She was a Human Resources Executive at Capita from 2009 to 2012 in London, and prior to that, she served as a Human Resources Coordinator at JPMorgan Chase & Co. from 2007 to 2008 in New York. Additionally, she worked as a Customer Service Executive at HSBC from 2004 to 2007 in London.
Education and Expertise
Reshma D'almeida has a solid educational background in management and science. She earned a Bachelor of Science degree in Chemistry from SIES College from 2001 to 2004. She later pursued a Master of Business Administration in Human Resource Management at the Principal L N Welingkar Institute of Management Development and Research from 2013 to 2015. Her educational qualifications complement her over a decade of experience in operations and quality assurance.
Skills and Competencies
Reshma D'almeida possesses strong verbal and written communication skills, which are essential for her roles in quality assurance. She demonstrates expertise in coaching and managing small teams to achieve high performance. Additionally, she has advanced skills in Microsoft Excel and PowerPoint, which are integral to her work in quality assurance. Her hands-on experience in analyzing, troubleshooting, and supporting information systems further enhances her capabilities.