S. Navaid Alam
About S. Navaid Alam
S. Navaid Alam is an IT System Support & Service Desk Engineer at du Telecommunications in Dubai, UAE, with over nine years of experience in the role. He has a strong background in IT audit compliance and has worked in various IT positions across multiple organizations in Pakistan and the UAE.
Work at du Telecommunications
S. Navaid Alam has been employed at du Telecommunications as an IT System Support & Service Desk Engineer since 2015. In this role, he has accumulated nine years of experience in Dubai, UAE. His responsibilities include providing technical support, troubleshooting issues, and ensuring effective user assistance. Alam has successfully cleared six IT audits annually, demonstrating his capability in maintaining compliance within a public limited and multinational dealer environment.
Previous Work Experience
Prior to his current position, S. Navaid Alam held several roles in the IT sector. He worked as an IT Executive/Office Assistant at Alina Combine Pharmaceuticals Pvt. Ltd. from 2002 to 2004 in Karachi, Pakistan. He then served as an IT System Analyst at Allied Rental Modaraba for nine years, from 2004 to 2013. Following this, he was an IT System Support Engineer at Gulf & World Traders from 2013 to 2015 in Dubai. Alam also briefly worked as an IT Manager at Argonaut Power Generation and Air-Conditioning Equipment Rental & Trading LLC in 2015.
Education and Expertise
S. Navaid Alam has a solid educational background in information technology and management. He studied at Shah Abdul Latif University, Khairpur, where he earned a Bachelor of Computer Science (BCS) from 2000 to 2004. He also holds an M.B.A. in Marketing from the Federal Urdu University of Arts, Science & Technology, which he completed from 2005 to 2007. Additionally, he has a Six Sigma Green Belt certification, which equips him with techniques for IT and business process improvement.
IT Audit and Documentation Skills
S. Navaid Alam possesses extensive experience in preparing IT audit documentation and implementing recommendations from IT auditors. His role at du Telecommunications involves ensuring compliance and maintaining high standards in IT operations. His ability to lead and influence team members through effective communication and interpersonal skills supports sound financial and business decision-making.
Technical Training and User Support
In his current role, S. Navaid Alam provides technical training and help desk support to users. He focuses on ensuring effective troubleshooting and user assistance, which enhances overall operational efficiency. Alam is adept at developing specific goals and plans, allowing him to prioritize and organize tasks effectively.