Umer Ali
About Umer Ali
Umer Ali is a Service Manager specializing in ICT Solutions and Smart City Operations at du in Dubai. He has extensive experience in service management and a strong educational background in computer applications and business administration.
Current Role at du
Umer Ali currently serves as the Service Manager for ICT Solutions and Smart City Operations at du, a position he has held since 2019. In this role, he is responsible for overseeing the development and management of ICT solutions that support smart city initiatives in Dubai. His work involves coordinating various projects and ensuring that services meet operational standards.
Previous Experience at du
Umer Ali has extensive experience at du, having worked in various capacities from 2014 to 2019. He began as a Support - Service Management - Managed Service Assurance for one year, followed by an 11-month tenure as Assistant - Service Management - Managed Service Assurance. He then progressed to Incharge - Service Assurance & Management, where he worked for three years. His roles involved ensuring service quality and managing operational processes.
Educational Background
Umer Ali holds a Bachelor's degree in Computer Applications from SEM College of Computer Science, where he studied from 2007 to 2010. He also earned a Master's degree in Business Administration from the Indian Institute of Planning and Management, completing his studies from 2011 to 2013. His educational background combines technical knowledge with business management skills.
Early Education
Umer Ali completed his early education at Tyndale Biscoe School, where he studied General Studies from 1991 to 2005. This foundational education provided him with essential skills and knowledge that supported his later academic and professional pursuits.
Work Experience at InterGlobe Technologies
Before joining du, Umer Ali worked at InterGlobe Technologies as a Process Associate from 2012 to 2014. This role involved supporting various processes within the organization, contributing to his overall experience in service management and operations.