Albert Adame
About Albert Adame
Albert Adame is an Implementation Manager at Easol, where he has worked since 2022, focusing on customer onboarding to reduce churn. He has a background in customer success and operations across various SaaS sectors and holds a Bachelor of Business Administration in Marketing from The University of Texas Rio Grande Valley.
Work at Easol
Albert Adame has been serving as the Implementation Manager at Easol since 2022. Based in the New York City Metropolitan Area, he focuses on providing a seamless onboarding experience for clients. His role is critical in preventing customer churn, ensuring that new users have a positive introduction to the platform. Adame emphasizes a builder's mentality, taking pride in his work and striving to achieve successful outcomes for clients.
Previous Experience
Before joining Easol, Albert Adame worked at several organizations in customer success and operations roles. He was a Customer Success Manager at LeagueApps from 2021 to 2022 and at GoDaddy from 2017 to 2019. He also held the position of Manager, Customer Success & Operations at Homelytics from 2019 to 2020. His early career included a role as a Sales Representative at Main Street Hub in 2017 and as a Ticket Sales Assistant at The University of Texas Rio Grande Valley Athletic Department from 2015 to 2016.
Education and Expertise
Albert Adame earned a Bachelor of Business Administration (B.B.A.) in Marketing from The University of Texas Rio Grande Valley, completing his studies from 2013 to 2016. His educational background supports his expertise in customer success, particularly in SaaS environments. He has experience across various verticals, including events, digital marketing, real estate, and sports.
Professional Philosophy
Albert Adame describes himself as an empath and a 'people-person,' valuing interactions with others. He believes that poor onboarding is a significant cause of churn in SaaS organizations. His personal philosophy is reflected in a quote from The Alchemist: 'When we strive to become better than we are, everything around us becomes better, too.' This mindset drives his continuous pursuit of improvement in both personal and professional realms.
Skills and Approach
In his professional roles, Albert Adame relies on processes and organization to enhance day-to-day efficiency. His focus on providing a positive onboarding experience highlights his commitment to customer satisfaction and retention. Adame's builder's mentality and dedication to achieving results contribute to his effectiveness in managing client relationships and ensuring successful implementations.