Ayessa Perez
About Ayessa Perez
Ayessa Perez is a Customer Engagement Executive at EcoVadis in Toronto, Canada, with over 9 years of experience in customer success and business development.
Current Position at EcoVadis
Ayessa Perez currently serves as a Customer Engagement Executive at EcoVadis, operating in the Toronto, Canada Area. In this role, she provides tailored guidance to customers on deploying EcoVadis products and platform functionalities. Her focus is on business sustainability ratings and collaborative performance improvement tools for global supply chains. Perez works closely with customers and internal teams to set up support, collaboration, and governance models, helping improve business performance and client satisfaction.
Previous Roles and Experience
Before her current role, Ayessa Perez accumulated diverse experience in customer success and technical sales across multiple organizations. She worked at KTI Limited as a Customer Success/Inside Technical Sales specialist from 2018 to 2019 in Aurora, Ontario. Prior to that, she served as a Service and Support Project Coordinator at TILTCO Architectural Products from 2017 to 2018 in the Toronto area. Her career also includes over four years as a Regional Sales Account Manager and two years as Project Coordinator/Customer Relationship Manager (LATIN AMERICA & THE CARIBBEAN) at Amico Group of Companies.
Education Background
Ayessa Perez holds a Bachelor of Science (B.Sc.) in Civil Engineering from Universidad Nacional Experimental Politécnica de la Fuerza Armada, where she studied from 1999 to 2004. Additionally, she has a Diploma in Business Administration from Universidad Simón Bolívar, completed from 2007 to 2010. This solid educational foundation in engineering and business administration has equipped her with the analytical and managerial skills required for her roles in customer success and business development.
Expertise and Skills
With over nine years of experience in customer success, Ayessa Perez is adept at analyzing situations, conceptualizing plans, and executing operational changes that lead to improved business performance. Her expertise includes service and sales strategies, relationship management, and business development. She is also known for identifying and targeting at-risk customers, engaging with them to understand their issues, and proactively working to mitigate risks associated with the EcoVadis evaluation process.