John Torella Jr.
About John Torella Jr.
John Torella Jr. is the Global Director Customer Care at EcoVadis in Toronto, Ontario, Canada, with extensive experience in customer service and sales management across various industries.
Global Director Customer Care at EcoVadis
John Torella Jr. currently serves as the Global Director Customer Care at EcoVadis, based in Toronto, Ontario, Canada. In this role, he is responsible for overseeing customer care operations on a global scale, ensuring that customer needs are met, and service quality is maintained. His work involves implementing strategies to improve customer satisfaction and retention, focusing on delivering exceptional service to support EcoVadis's business objectives.
Past Role at Goodfood Market (TSX:FOOD)
John Torella Jr. worked at Goodfood Market (TSX:FOOD) as the Contact Center Operations from 2021 to 2022 in Toronto. During his 11-month tenure, he was involved in managing the operational aspects of the contact center. His responsibilities included optimizing processes to enhance customer service delivery and support Goodfood Market's growth and customer care strategies.
Director of Contact Centre Operations at Four Seasons Hotels and Resorts
Between 2016 and 2021, John Torella Jr. held the position of Director of Contact Centre Operations Manager at Four Seasons Hotels and Resorts in Toronto, Ontario, Canada. He supervised worldwide reservations, ensuring operational efficiency and high standards of customer service. He played a significant role in aligning contact center operations with the company’s luxury service standards and business goals.
Director, Sales and Customer Care at Staples Canada
From 2006 to 2016, John Torella Jr. directed Sales and Customer Care at Staples Canada in the Greater Toronto Area Metropolitan Area. His decade-long role included leading the sales and customer care departments, where he implemented various initiatives to enhance customer satisfaction and operational efficiency. His leadership contributed to Staples Canada's market presence and customer loyalty.
Educational Background
John Torella Jr. obtained his Bachelor's degree in Political Science and Government from the University of Toronto. This academic foundation provided him with critical thinking and analytical skills that have been instrumental in his professional career, particularly in the areas of customer care and business strategy implementation.
Technical Expertise and Tools
John Torella Jr. has expertise in utilizing a wide array of technical tools to enhance customer service operations. His proficiency includes Emailtopia, Verint, Fonality, Symposium, Kana, Aurora, PeopleSoft, Salesforce, Nice, Ayaya, Touchpoint, Power BI, and Workday. These tools have enabled him to streamline processes, analyze data effectively, and maintain high standards of service delivery.