Xiaolei Pan
About Xiaolei Pan
Xiaolei Pan is the Manager of Customer Success Enablement at EcoVadis, leading a global team and overseeing key customer success content and training programs.
Company
Xiaolei Pan currently works at EcoVadis, an internationally recognized business sustainability ratings provider. EcoVadis offers detailed sustainability rating reports that help companies assess their corporate social responsibility. Xiaolei Pan plays a crucial role in managing customer success enablement within the organization.
Title
Xiaolei Pan holds the position of Manager, Customer Success Enablement at EcoVadis. In this role, Xiaolei leads a global team dedicated to supporting over 100 customer success colleagues worldwide. The main focus is on creating, maintaining, and ensuring accessibility to key customer success knowledge content.
Work Experience
Xiaolei Pan has accumulated extensive experience at EcoVadis, holding various roles over the years. From 2018 to 2021, Xiaolei served as the Telecom Sector Initiative Team lead. Prior to that, from 2013 to 2018, Xiaolei worked as a Customer Success Manager in the Paris Area, France. Additionally, Xiaolei gained industry experience at Nissan Motor Corporation as part of the Nissan Academy in 2013 and served as a Trainee at China Mobile in 2012.
Education and Expertise
Xiaolei Pan has a solid academic background in international business. Xiaolei earned a Master's degree from Grenoble Ecole de Management, focusing on International Business from 2012 to 2014. Xiaolei also holds a Bachelor of Business Administration, specialized in Marketing, from Guangdong University of Foreign Studies, where studies were completed from 2007 to 2011.
Customer Success Enablement
In the role of Manager, Customer Success Enablement, Xiaolei Pan is responsible for planning and executing customer success enablement strategies that align with EcoVadis’s business goals and company priorities. This involves delivering and coordinating various training programs, including e-learnings, onsite training, workshops, and webinars. Xiaolei ensures that the organization's customer success content is current and readily available through centralized repositories or learning management systems.