Bill Largin
About Bill Largin
Bill Largin is a Technical Trainer and Business Analyst with extensive experience in the IT service management sector. He has worked at various companies, including PCS Group and ECS, and holds multiple certifications related to ServiceNow and agile methodologies.
Current Role at ECS
Bill Largin currently serves as a Technical Trainer and Business Analyst at ECS, a position he has held since 2021. In this role, he focuses on developing training materials that enhance the value of the ServiceNow Platform for clients. He operates from the Atlanta Metropolitan Area and integrates his expertise in business analysis with instructional skills to effectively gather client requirements early in project lifecycles.
Previous Experience at PCS Group
Prior to his current role, Bill worked at PCS Group as a Business Technologist from 2002 to 2013, where he accumulated 11 years of experience. His responsibilities included bridging the gap between clients and development teams, ensuring that project visions were clearly articulated and understood.
Professional Background in IT and Training
Bill has a diverse background in IT and training, having held various positions across multiple organizations. He worked as a Manager of Network Operations at SunGard Availability Services from 2000 to 2002 and as a Program Manager for Training and Educational Services at Contender Solutions in 2020-2021. His experience also includes roles at Accenture and Cloud Sherpas, where he focused on talent fulfillment and management.
Education and Certifications
Bill holds a Bachelor of Science degree in Communication from Florida State University, where he studied from 1981 to 1986. He is a Certified Scrum Product Owner and possesses certifications as a ServiceNow System Administrator and Certified Implementation Specialist in IT Service Management. Additionally, he is certified to teach over 11 different ServiceNow courses, including specialized topics.
Training Methodology and Approach
Bill employs a unique teaching approach that emphasizes understanding the rationale behind tasks to improve user productivity on the ServiceNow platform. His integration of agile methodologies into training and business analysis processes enhances the learning experience for clients and ensures effective implementation of ServiceNow solutions.