Kent L. Hodges Jr.
About Kent L. Hodges Jr.
Kent L. Hodges Jr. is a Senior Operations Manager at ECS in Albuquerque, New Mexico, with extensive experience in technical support and project management across various organizations. He holds a Bachelor's degree in Organizational Leadership from Colorado State University Global and has served in the U.S. Army Reserves.
Current Role at ECS
Kent L. Hodges Jr. serves as the Senior Operations Manager at ECS, a position he has held since 2021. In this role, he oversees operational strategies and ensures efficient service delivery. His responsibilities include managing teams and optimizing processes to enhance performance. Hodges' leadership is instrumental in maintaining service quality and operational excellence within the organization.
Previous Experience at T-Mobile
Before joining ECS, Hodges worked at T-Mobile as a Technical Support Coach from 2006 to 2011. During his five years in Albuquerque, NM, he provided training and support to help desk staff, enhancing their technical skills and customer service capabilities. His experience at T-Mobile laid a strong foundation for his later roles in operations management.
Education and Qualifications
Hodges earned a Bachelor's degree in Organizational Leadership from Colorado State University Global, completing his studies from 2020 to 2023. Prior to this, he obtained an Associate of Science degree in Integrated Studies from Central New Mexico, where he studied from 2006 to 2012. His educational background supports his expertise in managing teams and improving organizational performance.
Military Service and Recognition
Kent L. Hodges Jr. served in the U.S. Army Reserves from 1998 to 2006, receiving multiple military commendations, including the Army Commendation Medal and the Global War on Terrorism Expeditionary Medal. He also received the Patriotic Employer Award for his collaboration with National Guard and Reservists. His military experience contributes to his leadership skills and commitment to teamwork.
Achievements in Operations Management
Hodges has demonstrated significant achievements in operations management. He successfully transitioned a team of over 40 Help Desk technicians from onsite to remote support within five business days during the pandemic, ensuring no service disruption. Additionally, he led a contract transition involving over 100 employees and 15 services, collaborating with multiple companies to maintain continuous service availability.