Suzanne Henderson
About Suzanne Henderson
Suzanne Henderson is an Intermediate Analyst at ECS, with a background in Liberal Arts and Sciences from St. Mary's College of Maryland. She has extensive experience in program analysis, training, and customer support across various defense-related organizations.
Current Role at ECS
Suzanne Henderson has been serving as an Intermediate Analyst at ECS since 2018. In this role, she operates from Dahlgren, Virginia, where she has contributed to various projects. Notably, she created training team templates and tools aimed at managing enrollment, prerequisites, performance, and permissions. Her work has facilitated the training of over 250 users from more than 40 organizations on an enterprise mission assurance system.
Professional Experience
Suzanne Henderson has a diverse professional background with extensive experience in analysis and program management. Prior to her current position, she worked at Naval Systems, Inc. as a Senior Program Analyst from 2015 to 2017. She also held various roles at BAE Systems from 2000 to 2010, including Systems Analyst and Senior Consultant at Booz Allen Hamilton from 2010 to 2015. Her earlier experience includes working as a Configuration Manager at VSE Corporation from 1996 to 2000 and as an Operations Analyst/Training Coordinator at OMNITEC Solutions, Inc. from 2017 to 2018.
Education and Qualifications
Suzanne Henderson earned her Bachelor's degree in Liberal Arts and Sciences with a focus on Anthropology and Sociology from St. Mary's College of Maryland. She completed her high school education at Great Mills High School, where she received her High School Diploma. Her educational background supports her analytical skills and understanding of social dynamics, which are beneficial in her professional roles.
Training and Development Initiatives
Throughout her career, Suzanne Henderson has been involved in training and development initiatives. At ECS, she has trained over 250 users from various organizations on an enterprise mission assurance system. This experience highlights her ability to facilitate learning and ensure users are equipped to utilize complex systems effectively.
Customer Support Experience
Suzanne Henderson has provided customer support for a user base exceeding 3,000 individuals. She handled telephone and email support requests, demonstrating her capability in managing client relations and addressing user needs effectively. This experience has contributed to her skills in communication and problem-solving within technical environments.