Floris Billiet
About Floris Billiet
Floris Billiet is the Sr Director of Client Success at EnergyHub in the New York City Metropolitan Area, with a background in digital marketing and extensive experience in customer success and partnerships across various industries.
Current Role at EnergyHub
Floris Billiet currently holds the position of Sr Director - Client Success at EnergyHub, a role he began in October 2022. Based in the New York City Metropolitan Area, he is responsible for overseeing client satisfaction and success. His role involves managing relationships with clients and ensuring that their needs and expectations are met through EnergyHub's IoT energy solutions.
Previous Experience at EnergyHub
Before his current role, Floris Billiet served as Director - Client Success at EnergyHub from 2020 to 2022. During this period, he worked within the New York City Metropolitan Area, focusing on client relationships and driving successful outcomes for EnergyHub’s customers. His contributions in this role paved the way for his current senior position within the company.
Customer Success Leadership
Floris Billiet has extensive experience in customer success leadership, having served in various director-level roles. At Botify, from 2019 to 2020, he was the Director of Customer Success in the Greater New York City Area. Additionally, he was the Global Director, Customer Success at TripAdvisor from 2016 to 2018. These roles have equipped him with a comprehensive understanding of client management and success strategies across different sectors.
E-commerce and Partnership Roles
Before emphasizing customer success, Floris Billiet held leadership positions in e-commerce and partnerships. He was the Global Director, E-commerce & Partnerships at Lonely Planet from 2015 to 2016, and before that, the Associate Director, Online Partnerships in the Greater Nashville Area, TN, in 2014. His responsibilities included managing strategic online partnerships and driving e-commerce initiatives.
Early Career in Marketing
Floris Billiet began his career in marketing roles, including positions at Expedia and Poppunt, where he specialized in digital marketing (CRM/SEO) and marketing & sales management, respectively. His role as a Digital Marketing Specialist at Expedia from 2010 to 2011 in London, United Kingdom, and as Marketing & Sales Manager at Poppunt from 2007 to 2010 in Brussels Area, Belgium, provided a foundation in digital marketing strategies.