Josh Masson
About Josh Masson
Josh Masson is the Director of Support Operations at EnergyHub in Brooklyn, New York, with extensive experience in customer support and operations management.
Director Of Support Operations at EnergyHub
Josh Masson currently holds the position of Director of Support Operations at EnergyHub in Brooklyn, New York. In this role, he oversees the support operations, providing strategic direction and management to enhance customer experience and operational efficiency. His tenure at EnergyHub has been marked by a detailed understanding of customer needs and effective leadership in a demanding market.
Senior Support Manager at EnergyHub
Josh Masson served as a Senior Support Manager at EnergyHub from 2020 to 2022. During this period, he was pivotal in addressing complex customer issues and managing the support team. His role involved improving support processes and ensuring high customer satisfaction rates through efficient problem-solving and team coordination.
Director of Support Operations at MakerBot
In 2015, Josh Masson took on the role of Director of Support Operations at MakerBot, in Brooklyn. Over his eight-month tenure, he led the support team, developed operational strategies, and oversaw the day-to-day support activities to ensure high customer satisfaction and efficient service delivery.
Customer Support Transformation at MakerBot
Josh Masson played a significant role in transforming MakerBot's customer support team. Starting in various roles from 2012, he advanced to director positions where he successfully expanded the team from a small group to over thirty members. He ensured the team could effectively collaborate globally, significantly enhancing operational capability.
Education: Worcester State University
Josh Masson earned a Bachelor of Arts (B.A.) in History from Worcester State University, where he studied from 2003 to 2007. This educational background provided a strong foundation for his analytical and leadership skills, contributing to his effective management roles in various companies.