Nicholas Augustine Cox
About Nicholas Augustine Cox
Nicholas Augustine Cox is an IT Logistics Technician at Meta, based in London, England, with over a decade of experience in IT support and operations. He has worked for various companies, including Apple Retail UK and Milestone Technologies, and holds a BA in Politics with Economics from Goldsmith's College, University of London.
Work at EOS IT Solutions
Nicholas Augustine Cox has been employed as an IT Logistics Technician at EOS IT Solutions since 2020. In this role, he operates within the London, England Metropolitan Area, focusing on logistics and technical support for Meta. His responsibilities include monitoring and updating in-house ticketing systems, ensuring compliance with service level agreements (SLA) and key performance indicators (KPI). Cox collaborates with various internal teams and external stakeholders to enhance service efficiency, utilizing tools such as G-Suite and Zoom.
Previous Experience in IT Logistics
Before joining EOS IT Solutions, Nicholas Cox worked at Milestone Technologies, Inc. as an IT Logistics Technician from 2019 to 2020. His earlier experience includes multiple roles at Apple Retail UK, where he served as an Operations Specialist from 2015 to 2019 and as an IS&T Champion from 2014 to 2019. His tenure at Apple also included positions as a Product Zone Specialist and Visual Merchandising Specialist, contributing to his extensive background in IT logistics and operations.
Education and Expertise
Nicholas Cox studied at Goldsmith's College, University of London, where he earned a Bachelor of Arts degree in Politics with Economics from 2007 to 2010. His educational background provides a foundation for his analytical skills and understanding of operational processes. Additionally, he attended Davenant Foundation School, which further contributed to his academic development prior to university.
Technical Skills and Responsibilities
In his current role, Nicholas Cox ensures that staff experience a seamless user experience by provisioning and deploying equipment across various platforms, including iOS, Android, Mac, PC, and Linux. He manages assets through inventory systems for accurate reporting and efficient service delivery. His responsibilities also include providing Telecom technical support, troubleshooting hardware, and reporting internal bugs to maintain service uptime.
Early Career in Leisure Services
Nicholas Cox began his career as a Leisure Assistant at GLL, where he worked from 2007 to 2010. This early experience provided him with foundational skills in customer service and operational support, which he later applied in his IT roles. His transition from leisure services to technology reflects his adaptability and commitment to professional growth.