Marisa Tartaglia
About Marisa Tartaglia
Marisa Tartaglia is an Infrastructure Support Specialist at Epicor, with a background in IT and customer service roles across various industries.
Company
Marisa Tartaglia currently works at Epicor as an Infrastructure Support Specialist. In this role, she provides consulting to customers on various IT needs and solutions, including maintaining on-site and cloud-based servers. Her responsibilities also include managing firewalls, network administration, backup solutions, and point of sale peripherals. Marisa manages over 170 customer accounts, ensuring they receive excellent service and support for their IT infrastructure.
Title
Marisa Tartaglia holds the position of Infrastructure Support Specialist. Her role involves comprehensive customer support for IT infrastructure, including server maintenance, firewall management, network administration, and backup solutions. Marisa's expertise extends to both on-site and cloud-based server environments.
Education and Expertise
Marisa Tartaglia has a Master of Science (M.S.) in Information Technology from Southern New Hampshire University, achieved in 2017. She also holds a Bachelor of Arts (BA) in Information Science/Studies from the University at Albany, obtained in 2009. Additionally, she studied New Media at Purchase College, SUNY for one year. Marisa actively participates in continuing education and training to stay updated on industry best practices in IT.
Professional Background
Marisa Tartaglia has extensive experience in IT and customer service roles. Before joining Epicor, she worked as an IT Specialist at ZINO NURSERIES & LANDSCAPING INC for six years. Prior to that, she was an Assistant Manager at Harvest Moon Farm & Orchard for six years. Marisa also gained experience as a Customer Service Specialist at Message Logix, Inc. for one year. Early in her career, she was a Team Lead Web Designer at the University at Albany for three months.
Career in IT Support
Marisa Tartaglia's career in IT support spans several years, with roles in various companies. At ZINO NURSERIES & LANDSCAPING INC, she handled IT tasks for six years. Currently, she applies her expertise at Epicor, where she manages 170 customer accounts and ensures robust IT infrastructure support. Her role includes maintaining firewalls, network administration, backup solutions, and consulting on IT needs and solutions.