Ailton Gomes It Executive,Cloud, Digital, Rpa, MBA, Itil Master
About Ailton Gomes It Executive,Cloud, Digital, Rpa, MBA, Itil Master
Ailton Gomes is a Managed Services Senior IT Manager at Equinix EMEA, specializing in delivery, operations, cloud, RPA, automation, and customer success. He holds an Executive MBA and ITIL Master certification, with extensive experience in IT management and digital transformation.
Company
Ailton Gomes currently works at Equinix EMEA as a Managed Services Senior IT Manager. His role encompasses responsibilities in delivery, operations, cloud, RPA (Robotic Process Automation), automation, chatbots, and customer success. Prior to his current role, he worked at Equinix EMEA as a Managed Services Senior Manager focusing on delivery, customer success, operations, and cloud services in the LATAM region.
Education and Expertise
Ailton Gomes has a robust educational background in various IT disciplines. He studied Ciência da Computação at Universidade São Marcos from 2000 to 2004. He also holds an Executive MBA in Governance from Universidade Federal de Lavras, obtained between 2011 and 2013. Additionally, he studied Telecomunications at Pontificia Universidad Católica de Chile from 2005 to 2006, and achieved an ITIL Master certification from Quint Wellington Redwood between 2009 and 2011. His expertise includes governance, project management, CMMI, and telecom.
Professional Background
Ailton Gomes has an extensive professional background. Before his current tenure at Equinix EMEA, he worked at TIVIT LATAM as Cloud Managed Services Sr Manager and held roles at D-Link Brasil, Processor - The BPO & Cloud Company, and Diebold Procomp. He also served as an IT Senior Manager for Transition & Digital Transformation at TIVIT. Additionally, he spent a decade at Level 3 Communications as Country Manager, where he managed operations and services.
Achievements
Ailton Gomes has several notable achievements in his career. He successfully reduced team turnover from 55% to 3% through coaching, mentoring, and targeted training. He also created a bonus program to address skill gaps, boosting team productivity and engagement. Additionally, he significantly increased customer satisfaction from 49% to 84% by transforming business processes into digital services, and achieved a 7.5% reduction in operational costs along with a 20% reduction in rework through process improvements and automation.
Multilingual Service Management
Ailton Gomes is experienced in managing multilingual service delivery. He has managed services in Portuguese, English, and Spanish, catering to a diverse client base. His ability to communicate and lead in multiple languages has been instrumental in enhancing client relationships and delivering high-value services tailored to diverse business needs.