Aleksandar Nasar Eddin
About Aleksandar Nasar Eddin
Aleksandar Nasar Eddin is the Market Operations Lead for EMEA at Expedia Group, based in Prague, Czechia. He has a background in law and French literature, and has implemented key operational improvements and training programs.
Title
Aleksandar Nasar Eddin holds the position of Market Operations Lead-EMEA at Expedia Group, having served in this role since 2019. His position involves overseeing market operations across the Europe, Middle East, and Africa region.
Work at Expedia Group
Aleksandar has been with Expedia Group since 2018, initially starting as a Lodging Partner Associate. During his tenure, he implemented a 'Gold standard' principle that increased core KPIs by 7%. In his current role as Market Operations Lead-EMEA, he designs systems to distribute backlog among associates, ensuring timely resolution of all tickets. He also manages critical partner cases by leveraging a vast internal network to accelerate escalation resolution.
Previous Experience at Héliades
Before joining Expedia Group, Aleksandar worked as an Event Coordinator at Héliades from 2011 to 2014 in Rhodes, Southern Aegean, Greece. His responsibilities included organizing events and coordinating various logistics to ensure successful event execution.
Education at St. Cyril and St. Methodius University
Aleksandar received his Master's degree in Law from St. Cyril and St. Methodius University of Veliko Tarnovo, where he studied from 2007 to 2015. His academic background in law has provided him with a strong foundation in legal principles and critical thinking.
Secondary Education at 'Asen Zlatarov' Language School
Aleksandar attended 'Asen Zlatarov' Language School from 2002 to 2006, where he achieved a degree in French Language and Literature. This comprehensive language education has bolstered his communication skills, which are essential in his professional roles.
Coaching and Mentorship
In his capacity as Market Operations Lead, Aleksandar conducts regular coaching sessions to drive team performance and maintain optimal operational efficiency. He trains and mentors both new hires and tenured associates in resilience, enhanced partner service, and conflict resolution.
Product and Process Knowledge
Aleksandar develops in-depth knowledge on products, processes, and policies to improve team efficiency. He is dedicated to sharing this information with team members through clear documentation and engaging reports, ensuring that the team remains well-informed and effective.
Champion and Pillarship Initiatives
Aleksandar leads champion and pillarship initiatives to help associates gain confidence and visibility for future development. These initiatives are designed to foster professional growth and prepare team members for advanced roles within the company.