Allison Graves
About Allison Graves
Allison Graves is a Sales Manager at Expedia, Inc. and a Contact Center Manager at Hotels.com, focusing on motivating sales agents and nurturing customer care agents.
Current Roles in Sales Management
Allison Graves currently holds the position of Sales Manager at Expedia, Inc. She is also serving as the Contact Center Manager for Hotels.com. In her role at Expedia, headquartered in Seattle, Washington, she manages various sales operations. Meanwhile, at Hotels.com, she manages the contact center operations in Dallas, Texas.
Managing Contact Center Operations
Allison oversees the daily operations of a contact center owned by Expedia in Springfield, Missouri. Her role involves ensuring the smooth functioning of the center, addressing operational challenges, and implementing strategies to enhance efficiency. This involves a keen understanding of the intricate workings of a customer service environment in a high-paced industry.
Motivating and Inspiring Sales Agents
A key aspect of Allison Graves' leadership approach is her focus on motivating and inspiring sales agents. She emphasizes the importance of setting and achieving high performance goals. By providing continuous encouragement and support, she fosters an environment where employees are driven to exceed expectations and deliver optimal results.
Empathy in Customer Care
Allison prioritizes nurturing and developing customer care agents to approach their roles with empathy towards customers. She believes in the significance of understanding customer needs and concerns, and works on building a culture of empathy and proactive assistance within her teams. This focus aims at improving customer satisfaction and loyalty.