Amanda Featherston
About Amanda Featherston
Amanda Featherston is a Workforce Planning Analyst at Expedia Group in Austin, Texas, with a diverse background in customer support and social media roles.
Current Position at Expedia Group
Amanda Featherston currently serves as a Workforce Planning Analyst at Expedia Group. In this role, she is responsible for analyzing and forecasting workforce needs to ensure optimal staffing levels. Amanda started this position in May 2022 and is based in Austin, Texas, United States.
Previous Experience at Expedia Group
Prior to her current role, Amanda worked within Expedia Group in various capacities. She was an Associate Workforce Planning Analyst as part of the Expedia Gig initiative from October 2021 to May 2022. Additionally, she has experience as a Customer Relations Specialist/Social Media in the company's Austin, Texas office since 2019.
Experience at HomeAway/Vrbo
Amanda Featherston worked at HomeAway, now rebranded as Vrbo, as a Customer Support Specialist from 2018 to 2019. During her tenure, she transitioned from the General Support Team to the Premier Partner Team in less than a year, showcasing her adaptability and capability in customer support roles.
Early Career Development
Before joining Expedia Group and HomeAway, Amanda Featherston worked at FramesDirect.com as a Customer Service/Optician from 2014 to 2018. Additionally, she held a position at Texas State Optical as an Optician from 2011 to 2014. These roles in the optical industry helped her develop strong customer service skills.
Educational Background
Amanda studied at Austin Community College from 2011 to 2015. Prior to that, she attended Houston Community College from 2006 to 2008. Her educational background laid a foundation for her career in customer service and workforce planning.