Ann Guilford, MBA
About Ann Guilford, MBA
Ann Guilford, MBA, is the Director of Digital Service Channel Strategy & Growth at Expedia Group and a Co-Founder of the Chief of Staff Roundtable.
Title and Current Roles
Ann Guilford holds the title of Director, Digital Service Channel Strategy & Growth at Expedia Group since 2021. She is also an Insider Member at the Chief of Staff Network and Co-Founder of the Chief of Staff Roundtable, both roles starting in 2022.
Education and Expertise
Ann Guilford earned her Master of Business Administration (MBA) from Albers School of Business and Economics at Seattle University. She also holds a Bachelor's degree in Business Management and Marketing from Washington State University. Her expertise includes creating omnichannel customer experiences and fostering organizational growth and efficiency through data-driven decision-making.
Professional Background
Ann Guilford has an extensive career within the Greater Seattle Area. She served as Director, Continuous Improvement and Head of Hotwire Operations at Expedia Group from 2020 to 2021. Before that, she was Director of Service Transformation from 2018 to 2020, and Director of Global Operations from 2008 to 2018. Her earlier roles include consultancy at Cascade Consulting, various senior director positions at Cingular Wireless and AT&T Wireless, and managerial roles at McCaw Cellular Communications Inc.
Cross-Functional Leadership
Ann Guilford is recognized for her cross-functional leadership abilities, collaborating across departments to drive initiatives and achieve transformative results. Throughout her career, she has utilized exceptional communication and presentation skills, which have significantly contributed to her professional success.