Billy Ray
About Billy Ray
Billy Ray is a Tier III Customer Service professional at Expedia Group, specializing in escalations and managing high-level inquiries. He has a diverse background in customer service and sales, with experience at companies like Tesla, Gallagher, and Lincoln Property Company.
Current Role at Expedia Group
Billy Ray currently holds the position of Tier III Customer Service (Escalations) at Expedia Group in the Las Vegas, Nevada area. Since 2019, Billy has been managing high-priority escalations involving inquiries from Expedia's Senior Executives, Board of Directors, Legal Department, and Public Relations. His responsibilities also include addressing issues filed with Better Business Bureaus and Attorneys General. In his role, he maintains relationships with various stakeholders such as agents, peers, management, corporate, network, coworkers, and partners. Keeping response time goals on track by effectively managing queues is a critical part of his duties. Billy conducts research and analysis to resolve root causes of customer concerns while ensuring confidentiality.
Previous Roles and Experience
Before joining Expedia Group, Billy Ray worked at different notable companies across various roles. In 2018, he was an Inside Sales Advisor at Tesla for 10 months. From 2017 to 2018, he served as a Customer Service Representative at Gallagher for 9 months. Prior to that, he was a Leasing and Marketing Professional at Lincoln Property Company from 2016 to 2017 in Delray Beach, Florida. He also held the position of Customer Service Representative at Hotel Connections between 2015 and 2017 in Miramar, Florida. His earlier roles include Coordinator of Enrollment Management at Barry University in Miami Shores, Florida, Retail Associate at Miami Marlins LLC, and Coach/Counselor/Intern at YMCA of Allapattah.
Experience in Washington D.C.
Billy Ray has valuable experience working in Washington D.C. Metro Area where he was involved with two significant organizations. From 2005 to 2011, he served as a Program Assistant/Office Manager at the U.S. Department of Housing and Urban Development. He also had a brief internship with the Miami Heat in 2005-2006. This early career phase helped him gain solid insights into program management and administrative roles.
Educational Background
Billy Ray attended Barry University, where he studied Sport Management and obtained a Bachelor of Applied Science (BASc). He pursued his education from 2005 to 2011, spanning six years. His academic accomplishments at Barry University likely provided him with foundational skills that have been beneficial throughout his diverse career journey.