Carolina Naccaratti
About Carolina Naccaratti
Carolina Naccaratti is a Lodging Partner Associate at Expedia Group with extensive experience in the e-commerce and fashion industries.
Title
Carolina Naccaratti holds the position of Lodging Partner Associate at Expedia Group. She has been serving in this role since 2018 in Prague, Czechia.
Current Role and Responsibilities
As a Lodging Partner Associate at Expedia Group, Carolina Naccaratti focuses on developing and maintaining strong relations with lodging partners. She provides outstanding support and advises partners on strategies and industry best practices aimed at boosting revenue and enhancing guest relations. Additionally, she plays a vital role in educating partners on using the Extranet independently and familiarizing them with new features and updates. Carolina is also responsible for investigating and mediating issues related to relocations, overbookings, and overcharges by running SQL and Oracle reports. Her work often involves collaboration with cross-functional teams to resolve complex partner issues.
Previous Professional Experience
Carolina Naccaratti has held various roles in the field of e-commerce and customer relationship management. Notably, she worked at BlueLink International CZ as a CRM Advisor in 2018 for 2 months in Prague. Before that, she was employed by M. Fredric as an Assistant Controller from 2015 to 2016 and as an E-commerce Coordinator for 6 months in 2015 in Los Angeles. Additionally, she worked at Le Black Boutique as an E-commerce Specialist in 2014 and at Kilauea Rio as a Junior Designer from 2011 to 2013 in Rio de Janeiro, Brazil.
Educational Background
Carolina Naccaratti pursued advanced education in the fields of fashion, marketing, and design. She earned a PgD in Fashion Marketing and Retail Management from The Art Institute of California-Hollywood in 2014. Prior to that, she obtained a Bachelor's Degree in Fashion/Apparel Design from SENAI CETIQT, where she studied from 2009 to 2013. Additionally, Carolina holds a qualification in Design and Applied Arts from the Istituto Europeo di Design, acquired in 2009.
Skills and Expertise
Over her professional career, Carolina Naccaratti has honed several key skills. She has developed a proficiency in running SQL and Oracle reports to address issues related to relocations and overbookings. Her ability to advise lodging partners on best practices for revenue generation and guest relations showcases her expertise in the hospitality industry. Furthermore, her role has involved extensive interaction with a globally diverse group of customers and colleagues, enhancing her interpersonal skills significantly. Her background in fashion marketing and e-commerce underscores her diverse expertise.