Chris Knop
About Chris Knop
Chris Knop is the Senior Director of Operations Management at Expedia Group, with extensive experience in customer operations and sustainability across various companies in Hong Kong and Australia.
Title
Chris Knop holds the position of Senior Director, Operations Management at Expedia Group. In this role since 2021, Chris is based in Hong Kong SAR and is responsible for leading various operational functions within the organization.
Professional Experience
Chris Knop's professional experience spans several notable roles within the travel and customer service industries. Before his current role, he served as Director, Customer Operations Asia Pacific at Expedia Group from 2016 to 2021. He also has a history of consultancy work, having provided his expertise to Manulife and Lane Crawford between 2011 and 2016. Previously, Chris was the Chief Sustainability Officer at Regus in 2011 and held a series of management positions at Avasara, Shangri-La Hotels & Resorts, Verizon, QANTAS Airways, and Adamson Travel.
Education and Qualifications
Chris Knop pursued his education at Queensland Commercial College in Brisbane, Australia, where he studied Travel Services Management, Tourism, and Tourism Management in 1991. Additionally, he attended the Hong Kong Securities Institute in 1970, furthering his academic background in the field.
Expedia Group Initiatives
As part of the Conversations Platform & Customer Engagement (CPCE) team, Chris Knop contributes to managing over 100 million interactions annually in 22 languages. He also leads Expedia Partner Solutions B2B regions and oversees TAAP operations, demonstrating his significant influence in the company's operational efficiencies and customer service strategies.
Career Beginnings
Chris Knop began his career in the travel industry with a role as an International Travel Consultant at Adamson Travel from 1992 to 1994 in Brisbane, Australia. His early experiences also include various positions at QANTAS Airways, where he worked from 1994 to 2000 across multiple locations including Brisbane, Sydney, and Hobart, Australia.