Claudia Narvaez
About Claudia Narvaez
Claudia Narvaez is an Operations Manager at Expedia Group with over 15 years of experience in the Customer Service and BPO sectors within the Hospitality and Travel industry.
Current Role at Expedia Group
Claudia Narvaez is currently serving as the Operations Manager, Relocations at Expedia Group. She has been in this role since 2021. Her responsibilities likely involve overseeing the operations related to relocations, ensuring efficient processes, and managing teams to deliver high-quality service. Her expertise in operations management supports the seamless execution of relocation strategies.
Past Experience in Service Delivery
Prior to her current role, Claudia Narvaez was the Service Delivery Manager at Expedia Group from 2019 to 2021. In this capacity, she would have focused on ensuring that service delivery processes met specific standards and client expectations. Her two years in this role added to her extensive experience in operations and customer service within the travel industry.
Learning and Development Expertise
From 2016 to 2019, Claudia Narvaez served as the Learning and Development Manager at Expedia Group. In this role, she developed training programs aimed at improving employee skills and overall organizational performance. Her focus on learning and development highlights her dedication to fostering professional growth and ensuring that staff are well-equipped to handle their responsibilities.
Experience at Sykes Enterprises, Inc.
Claudia Narvaez held various roles at Sykes Enterprises, Inc. from 2006 to 2016. She started as an Account Trainer, then moved on to roles such as Product Knowledge Information Manager, Account Team Manager, and Learning and Development Supervisor. Her tenure at Sykes, especially within the El Salvador office, allowed her to gain comprehensive expertise in training, account management, and operational processes.
Educational Background
Claudia Narvaez pursued her BBA in Business from ESI Business School from 2010 to 2013. Additionally, she studied English Language at Universidad Centroamericana 'José Simeón Cañas' from 1999 to 2001. Her educational background provided a strong foundation for her various roles in customer service, operations management, and learning and development.