Crystal Walker
About Crystal Walker
Crystal Walker is a Continuous Improvement Manager at Expedia Group, specializing in global process improvement with extensive experience in customer support and service management.
Company
Crystal Walker is currently employed by Expedia Group, where she has worked since 2018. She serves as a Continuous Improvement Manager on the Global Process Improvement Team, operating out of the Greater Denver Area.
Title
Crystal Walker holds the title of Continuous Improvement Manager within the Global Process Improvement Team at Expedia Group. Her role focuses on enhancing operational efficiency and service quality through continuous improvements.
Education and Expertise
Crystal Walker studied at Parks Junior College and achieved a Diploma in Travel and Tourism, Business Management. She attended the college from 1989 to 1990. Her education laid the foundation for her extensive career in travel and customer service management.
Professional Background
Crystal Walker has substantial experience in the travel and tourism industry, having worked for multiple companies over several decades. She started her career at Cendant Travel in 1990 and worked there in various roles until 2004. She then worked at Orbitz Worldwide and Orbitz for Business from 2004 to 2016 in roles including Customer Support Consultant and Customer Support Team Leader. From 2016 to 2018, she managed the Global Client Service Specialist Team at Egencia, an Expedia company. Since 2018, she has been with Expedia Group. Her career journey spans different facets of customer support and process improvement.
Achievements
Crystal Walker implemented a workflow change that significantly reduced processing costs and customer wait times while reallocating highly skilled teams to more complex tasks. She collaborated with internal teams from various global regions to enhance operational efficiency and service quality. By analyzing data to determine the root causes of operational errors, she developed solutions that improved service outcomes. Additionally, she successfully completed process outlines for multiple teams by incorporating feedback and best practices.