Dr. Jose Javier Cantu
About Dr. Jose Javier Cantu
Dr. Jose Javier Cantu is the Head of Strategy and Process Excellence for Traveler/Partner Services at Expedia Group, with extensive experience in continuous improvement and operational excellence.
Title and Role at Expedia Group
Dr. Jose Javier Cantu currently serves as the Head of (Director) Strategy and Process Excellence for Traveler/Partner Services at Expedia Group. He has been in this role since 2022. Previously, he served as Director Strategy and Process Excellence for Lodging Traveler/Partners Service Platform for 6 months in 2022 and Director Expedia for Business Process Excellence from 2021 to 2022. Based in Chicago, Illinois, his focus is on optimizing operational processes and enhancing service excellence across various lines of business.
Experience at Amazon
Before joining Expedia Group, Dr. Jose Javier Cantu worked at Amazon in various roles. From 2019 to 2021, he was the Head of Amazon Continuous Excellence Systems for Customer Service Value Streams in the Greater Chicago Area. Prior to that, he served as Head of Amazon Continuous Excellence System for Selling Partners Support and Risk Operations from 2017 to 2019 in Seattle, Washington. In both roles, he focused on continuous improvement and optimizing support operations to better serve customers and selling partners.
Background in Process Optimization
Dr. Jose Javier Cantu has a strong background in process optimization and continuous improvement. He served at SC Johnson as Global Director of Business Process Optimization from 2014 to 2017. Prior to that, he held several positions at Kimberly-Clark, including Senior Global Manager in Continuous Improvement and Research, Development, and Engineering, as well as Program Leader and Electrical Engineer Projects Leader. His career in engineering and process optimization began with roles in Kimberly-Clark's Latin American operations and Schlumberger Overseas.
Educational Background
Dr. Jose Javier Cantu has an extensive educational background. He earned a Doctorate in Business Administration from the University of Phoenix (2005-2011), a Master's in Manufacturing Engineering from the National Technological University (NTU) (2001-2004), and an IEC in Electrical Engineering from Tecnológico de Monterrey (1985-1989). He also studied Continuous Improvement at Purdue University, achieving LEAN - Six Sigma Certification in 2013. In addition, he has participated in executive education, studying the Psychology of Leadership at Cornell University.
LEAN Six Sigma Expertise
Dr. Jose Javier Cantu is a leader in LEAN Six Sigma methodologies. At Expedia Group, he leads the LEAN Six Sigma Academy, focusing on continuous improvement. His work involves conducting deep dives into End to End Value Streams for all service and operations lines of business to identify pain points and opportunities for enhancement. He has a history of establishing new LEAN Six Sigma departments, delivering measurable results, and driving the execution of continuous improvement pipelines to enhance customer experience and eliminate financial losses.