Gaurav Kumar
About Gaurav Kumar
Gaurav Kumar is a Market Operations professional at Expedia Group with extensive experience in accounts payable and customer relationship management across various industries.
Title and Current Position
Gaurav Kumar currently works at Expedia Group in Market Operations. Based in Gurugram, Haryana, India, he has been with the company since 2018. In this role, he is responsible for maintaining content saturation on the portal and guiding partners on relevant promotions and campaigns.
Past Experience in Market Operations
Before his current role, Gaurav Kumar served as an Accounts Payable Coordinator at Egencia from 2015 to 2018 in Gurugram, Haryana, India. Prior to that, he worked at Sir Ganga Ram Hospital as a Front Office Executive from 2010 to 2015 in Delhi, India. Additionally, he has held the position of Accounts Payable Coordinator at Larsen & Toubro for a brief period from 2009 to 2010 in Delhi, India.
Expertise in Customer Relationship Management
Gaurav Kumar utilizes his expertise in Salesforce for customer relationship management. His role involves handling partner queries and providing resolutions for markets across English-speaking regions including ANZ, Europe, North America, and Asia. He also conducts partner training on multiple modules and is involved in upselling and negotiating best-suited promotions.
Experience with Enterprise Software
Gaurav Kumar has extensive experience with enterprise software and SaaS, particularly internal extranet services. His background in handling partner queries and guiding partners on relevant promotions and campaigns leverages his technical proficiency in these areas.