Geneva Mc Mahon
About Geneva Mc Mahon
Geneva Mc Mahon is the Director of Global Operations at Expedia Group, overseeing a global team focused on customer experience and cost savings.
Title
Geneva Mc Mahon serves as the Director Global Operations at Expedia Group.
Company
Geneva Mc Mahon is currently working at Expedia Group as the Director Global Operations. She has held this role since 2020 in Seattle, Washington. Expedia Group is a leading global travel platform known for enhancing the travel experience for customers around the world.
Team Management and Scope
As Director Global Operations, Geneva Mc Mahon oversees a global organization with more than 70 employees. Her key focus areas include enhancing customer experience and driving cost savings. She leads a diverse and expansive team that is instrumental in maintaining and improving service standards.
Crisis Management Leadership
Geneva Mc Mahon manages a Crisis Management team at Expedia Group. This team is crucial in maintaining customer trust and safety by monitoring service and application health. Her leadership ensures that the organization can quickly respond to and manage crises effectively, safeguarding both customers and the company's reputation.
Operational Optimization
Geneva leads several cross-functional programs aimed at optimizing operations and reducing friction for travelers and agents. She is responsible for ensuring that operational processes run smoothly and efficiently, thereby improving the overall experience for users of Expedia Group’s services.
Product Life Cycle Management
In her role, Geneva Mc Mahon is responsible for the product life cycle, optimization, and delivery of critical service capabilities. Her duties involve ensuring that products meet quality standards and are delivered efficiently, contributing to the overall success and competitiveness of Expedia Group in the travel industry.