Guillaume Virolle
About Guillaume Virolle
Guillaume Virolle is an EMEA Integrated Account Services Associate at Expedia Group, with extensive experience in customer service and financial risk management across multiple companies and countries.
Current Role at Expedia Group
Guillaume Virolle currently holds the position of EMEA Integrated Account Services Associate at Expedia Group since 2021. Based in Prague, Czech Republic, he manages queries for the French, English, and Italian markets. His role involves handling customer concerns through various communication channels such as emails and calls, providing comprehensive support to integrated accounts across the EMEA region.
Previous Experience at Expedia Group
Prior to his current role, Guillaume Virolle served as a Client Resolutions Specialist at Expedia Group in 2021 for seven months. Additionally, he completed an internship as an EMEA Integrated Account Services Associate in 2021 for three months, also in Prague. These positions allowed him to develop his expertise in client issue resolution and integrated account management within the travel and technology sector.
Customer Service Role at Binance
Guillaume Virolle worked at Binance as a Customer Service Representative for four months from 2020 to 2021. Based in Malta, he handled customer queries in French, English, and Italian, addressing a range of customer service issues within the context of a leading cryptocurrency exchange platform.
Long-term Experience at PayPal
From 2015 to 2020, Guillaume Virolle was employed as a Protection Services Agent at PayPal in Dundalk, Ireland. Over these five years, he specialized in monitoring and addressing financial security concerns for French and Italian-speaking clients. This role further strengthened his skills in customer service, fraud prevention, and financial risk management.
Academic Background in International Law and Defense
Guillaume Virolle has a strong academic background in international law and defense. He earned a Master 2 in Sécurité Internationale et Défense from Université Pierre Mendès-France (Grenoble II) in 2013 and a Master 1 in Droit International from Université Montesquieu-Bordeaux IV in 2012. He also holds a Licence in Droit from Univerzita Karlova v Praze (2010-2011) and studied at Faculté de Droit et des Sciences Economiques de Limoges (2008-2010). Additionally, he was selected for the second youth session at Institut des Hautes Études de Défense Nationale (IHEDN) in 2013.