Guillermo Peña
About Guillermo Peña
Guillermo Peña is an Operations Improvement Analyst at Expedia Group, with extensive experience in various roles within the company and a background in finance from Schiller International University.
Title
Guillermo Peña serves as an Operations Improvement Analyst.
Career Background
Guillermo Peña has extensive experience in operations and team leadership. He began his career as a Customer Care Team Lead at Swissport from 1999 to 2003 in San Antonio, Texas. Afterward, he worked as a Ticketing Specialist at CWT from 2004 to 2007. Peña then owned and operated Jump and Bounce in San Antonio from 2007 to 2009. Following this, he became an EVC/Supplier Relations Coordinator at Modis for 11 months in Dallas, Texas.
Experience at Expedia Group
Peña has held multiple roles at Expedia Group. He first joined as a Lodging Support Services Associate from 2010 to 2012. He then transitioned to Lodging Support Services Team Lead from 2012 to 2016. Currently, Peña works as an Operations Improvement Analyst. His roles have involved implementing Lean and Six Sigma methodologies, managing a Super User group of 10 associates, and acting as a Project Pillar for Payout Process, Finance, and Self-Service adoption with Lodging Partners.
Professional Expertise
Guillermo Peña specializes in operational improvements and team management. His professional expertise includes implementing Lean and Six Sigma methodologies, enhancing operational efficiency, and leading various projects. Peña has been instrumental in training supervisors and employees on process changes and acting as a liaison between departments and technology support teams. He has also collaborated with Product Managers and Engineering teams to improve lodging partner tools and has supported the Service & Operations Leadership team on various projects across multiple teams and locations.
Education
Guillermo Peña studied Finance at Schiller International University. He completed his education in 1970.