Janika Foerster
About Janika Foerster
Janika Foerster is a B2B Onboarding and Customer Service Specialist at Expedia Group, with extensive experience in lodging services and partner support in the DACH region.
Current Title and Role at Expedia Group
Janika Foerster currently works at Expedia Group as a B2B Onboarding and Customer Service Specialist for the DACH region, specifically in a role titled Lodging Service Associate. She has been in this position since 2020 and operates out of Berlin, Germany, in a hybrid work setting. In her role, she is responsible for onboarding new partners and providing customer service support to existing ones within the DACH region.
Previous Experience at Expedia Group
Janika has held several roles at Expedia Group over the years. From 2018 to 2019, she served as Team Lead Partner Support Services, DACH, in a secondment position based in Berlin. Prior to that, she worked as a Lodging Partner Associate III in the DACH region from 2014 to 2020. These roles have provided her with extensive experience and knowledge in lodging services and partner support.
Other Professional Experience
Before her tenure at Expedia Group, Janika worked at New World Travel as a Sales Marketing Coordinator and Tour Series Coordinator in Los Angeles, California, in 2013 and 2014. She also held multiple roles at Motel One Development GmbH, including Front Desk Receptionist and Management Trainee in Front Office and Guest Services from 2011 to 2013. Earlier in her career, Janika served as a Management Trainee in Front Office and Guest Services at Best Western Hotels & Resorts and MEININGER Hotels.
Educational Background
Janika studied Business Administration at the Internationale Berufsakademie (iba), earning a Bachelor of Arts (B.A.) degree from 2009 to 2012. She also studied Personal Training at the College of Marin from 2008 to 2009. Her diverse educational background complements her extensive experience in the hospitality and travel industry.
Skills and Contributions
Janika possesses extensive knowledge of CRS applications such as Salesforce, Tableau, Confluence, Jira, Amadeus, Sihot, Micros-Fidelio, and ASSD. She has contributed to improving partner satisfaction scores through hands-on training and skill enhancement. Additionally, she has participated in test and learn initiatives, content, and process improvements. Janika also offers financial transaction support to partners across different account models and proactively identifies systemic issues to enhance operations.