Jennifer Lucero
About Jennifer Lucero
Jennifer Lucero is a Content Designer III at Expedia Group with extensive experience in communications and content planning.
Current Role at Expedia Group
Jennifer Lucero is currently employed as a Content Designer III at Expedia Group. In this role since 2022, she is based in San Francisco, California. As a Content Designer III, she is responsible for creating and optimizing content to improve user experience and drive engagement.
Previous Experience at Zendesk
Before joining Expedia Group, Jennifer Lucero worked at Zendesk as a Senior Content Designer from 2021 to 2022. During her 10 months in this role, she was part of the Agent Experience team, where she focused on creating conversational content aimed at enhancing customer support efficiency. She also led the project to revamp the agent home, which streamlined resources, allowing admins to customize workspaces and alert agents about phishing attempts.
Educational Background
Jennifer Lucero holds a Master of Science in Communications from S.I. Newhouse School of Public Communications at Syracuse University, completed in 2019. She also has a Master of Arts in Interaction & UI/UX Design from the Academy of Art University, which she completed in 2017. Additionally, she earned a Bachelor's degree in Communications from Seattle University.
Experience in Communications and Content Strategy
Jennifer Lucero has over three years of experience in communications and content planning. Her experience includes managing websites and developing content strategy and branding plans. This role has equipped her with a solid foundation in creating effective content that aligns with organizational goals.
Certifications and Additional Training
Jennifer Lucero has further enhanced her skills by completing the UX Writing Fundamentals course from the UX Writers Collective in 2020. This course provided her with essential knowledge and techniques in UX writing, contributing to her comprehensive skill set in content design.