Joanna Young
About Joanna Young
Joanna Young is the Team Lead for Global Escalations at Expedia Group, with extensive experience in crisis management and social media customer support.
Professional Experience at Expedia Group
Joanna Young has been with Expedia Group since 2015, holding various positions. Currently, she is the Team Lead for Global Escalations, a role she has held since 2021, based in Gurugram, Haryana, India. Previously, she worked as CPCE Dilemma and Crisis Management Tier 3 from 2019 to 2021, and as Social Media Customer Support Specialist Tier 3 from 2015 to 2019. Throughout her tenure at Expedia Group, Joanna has gained extensive experience in customer service and crisis management, particularly in the travel and tourism industry.
Previous Roles and Internships
Before joining Expedia Group, Joanna Young worked at IGT Solutions as a Process Associate in 2015. Her stint there lasted for 4 months, situated in Gurgaon, Haryana. She also interned at Kuoni Destination Management in 2013, situated in Gurgaon, Haryana. These early roles helped Joanna build a strong foundation in the travel and tourism sector, exposing her to various aspects of the industry.
Educational Background
Joanna Young holds a Bachelor of Commerce (B.Com.) degree in Travel and Tourism Management from Christ University, Bangalore, where she studied from 2011 to 2014. Before that, she studied at Wynberg Allen School from 2006 to 2011, focusing on Business, Management, Marketing, and Related Support Services. Her academic background has equipped her with a comprehensive understanding of business and management principles, tailored to the travel and tourism industry.
Specialized Skills and Expertise
Joanna specializes in Global Distribution Systems (GDS) including Amadeus, Sabre, and Farelogix, making her proficient in travel and tourism management technologies. She also has expertise in SQL using Alation, adding a technical edge to her skill set. Her technical skills complement her roles in customer service and crisis management, enabling her to handle complex scenarios effectively.
Awards and Professional Development
Joanna Young has been awarded twice consecutively for her outstanding work performance. She focuses on building professional networks and enhancing her people management skills. Joanna also aims to expand her knowledge and skill set through diverse professional interactions. These efforts reflect her commitment to continuous professional development and excellence.