Joey Fong
About Joey Fong
Joey Fong is a Lodging Partner Associate III at Expedia Group, with extensive experience in customer service and hotel management.
Company
Joey Fong is currently employed at Expedia Group. Joey has been with the company since 2016. Initially, Joey served as a Lodging Partner Associate II in Selangor, Malaysia. In 2019, Joey transitioned to the role of Lodging Partner Associate III and relocated to Petaling Jaya, Malaysia.
Title
Joey Fong holds the position of Lodging Partner Associate III at Expedia Group. Joey has been in this role since 2019. Previously, from 2016, Joey was a Lodging Partner Associate II at the same company.
Previous Employment
Prior to joining Expedia Group, Joey Fong accumulated extensive experience across various roles. Joey worked at FedEx as an HR Coordinator from 2015 to 2016, and as a Regional Customer Service Representative from 2012 to 2015, both roles located in Selangor, Malaysia. Earlier in Joey’s career, they were employed at Sunway Resort Hotel & Spa in Petaling Jaya, where they served as a Front Office Assistant from 2011 to 2012 and as a Communication Agent for three months in 2011.
Education and Expertise
Joey Fong studied at Kolej Universiti Sunway, achieving a degree in Hotel/Motel Administration/Management. The program spanned from 2009 to 2012. In terms of professional expertise, Joey handles SQL inquiries and bulk requests associated with payment, ownership changes, and tax updates for the APAC market. Joey focuses on the Vietnam and Southeast Asia Emerging Region.
Key Responsibilities
In the role at Expedia Group, Joey Fong manages a variety of Tier 1 & 2 functions. Joey conducts test and learn projects to identify and analyze process gaps, ensuring efficient results for partners and internal users. Joey also works cross-functionally to address critical issues and strives for optimal resolutions for hoteliers. Moreover, Joey possesses strong active follow-up skills and excels at multitasking while managing client relations through prompt and accurate communication.