Karl Townley
About Karl Townley
Karl Townley is the Director of Connectivity at Expedia Group, with extensive experience in connectivity and account management roles at various companies including SiteMinder and Booking.com.
Current Role at Expedia Group
Karl Townley currently holds the title of Director, Connectivity at Expedia Group. He has been in this position since 2020. In this role, Karl oversees the connectivity strategies that link various systems and partners to ensure seamless operations. He is responsible for managing relationships with connectivity partners and improving the digital infrastructure to optimize lodging and travel services.
Previous Role at Expedia Group
Before becoming the Director, Connectivity, Karl Townley served as the Senior Manager, Lodging Connectivity at Expedia Group from 2018 to 2020. Based in London, United Kingdom, he focused on enhancing the connectivity of lodging options across the platform, improving the customer experience by ensuring comprehensive lodging data and options were consistently and reliably integrated.
Work Experience at SiteMinder
Karl Townley worked at SiteMinder as the Global Connectivity Account Manager from 2016 to 2018. During this time, he was based in London, United Kingdom, and was responsible for managing global accounts related to connectivity. His role included handling client relationships, overseeing the integration of connectivity systems with clients, and ensuring the efficient performance of these integrations.
Roles at Booking.com
Karl Townley held multiple roles at Booking.com, starting as a Customer Service Executive from 2011 to 2012 in Cambridge, United Kingdom. He then moved to a Training & Quality Associate position from 2012 to 2014, also in Cambridge. Subsequently, he served as an Account Coordinator from 2014 to 2015 in London, followed by Connectivity Account Manager - UK & Ireland from 2015 to 2016, also based in London. In these roles, he handled customer service, training, account coordination, and connectivity management, showcasing a comprehensive skill set in customer and partner relations.