Kristen Smallman

Kristen Smallman

Senior Director, Operations, Planning & Execution Lead @ Expedia

About Kristen Smallman

Kristen Smallman is the Senior Director of Operations, Planning & Execution Lead at Expedia Group, with a rich background in business operations, IT engineering, and law.

Current Role at Expedia Group

Kristen Smallman is currently the Senior Director, Operations, Planning & Execution Lead at Expedia Group. She has been in this role since 2021 and is based in the San Francisco Bay Area. In this capacity, Kristen leads the Agile Center of Excellence, focusing on architecting and delivering Agile practices. She is also responsible for hiring and managing scrum masters. Additionally, she oversees the Planning Team, which handles the company's quarterly planning process and governance. Kristen plays a key role in driving tech-culture initiatives within the Product and Technology organization to ensure efficiency and alignment.

Previous Experience at Verizon Media

Before joining Expedia Group, Kristen Smallman served as the Senior Director, Business Operations & Execution at Verizon Media from 2020 to 2021. During her tenure at Verizon Media, based in California, United States, she was responsible for overseeing business operations and driving execution strategies. This role marked a significant step in her career, allowing her to apply her expertise in operations management and strategic planning.

Roles at Gap Inc.

Kristen Smallman has held various positions at Gap Inc. She was the Senior Director, IT Engineering Organization Enablement for 4 months from 2019 to 2020. Prior to that, she was the Director, IT from 2016 to 2019 for a period of 3 years and the Senior Manager, IT from 2015 to 2016 for 1 year. Furthermore, she served as a Consultant for Gap Inc. as a Scrum Master from 2012 to 2015 for 3 years. These roles allowed her to gain extensive experience in IT management and Agile methodologies.

Early Career in Legal Field

Kristen Smallman's career began in the legal field. She worked as a Family Law Paralegal at Fleischer and Associates from 2008 to 2010 in the Greater San Diego Area. Before that, she held the same position at A Center for Children and Family Law from 2005 to 2008 in the Orange County, California Area. Her experience as a paralegal provided her with strong analytical and organizational skills, which she later applied to her roles in the technology and business sectors.

Educational Background

Kristen Smallman has a well-rounded educational background. She earned a Bachelor of Arts in Legal Studies from Chapman University. Additionally, she holds a Paralegal Certificate from UC Irvine and a Scrum Master Certification from Scrum Alliance. Her education has provided her with a solid foundation in legal studies, paralegal skills, and Agile methodologies, which have been instrumental in her successful career transitions and roles.

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