Maria Behan
About Maria Behan
Maria Behan is the Global Director of Customer Strategy at Expedia, Inc., with extensive experience in customer experience and quality management roles across the travel and tourism industry.
Current Position at Expedia, Inc.
Maria Behan is the Global Director Customer Strategy at Expedia, Inc., a position she has held since 2016. Based in Seattle, Washington, she is responsible for developing and implementing strategies to enhance customer engagement and satisfaction on a global scale. Her role involves aligning the company’s diverse supplier network with a customer-centric focus, which has proved successful.
Career at Hotels.com
Before her current role, Maria Behan served as the Senior Manager of Customer Experience at Hotels.com from 2013 to 2016. Stationed in Dallas, Texas, she was instrumental in improving customer service practices and fostering a more engaging user experience for the brand's wide customer base.
Previous Roles at Expedia, Inc.
Maria Behan has a long-standing history with Expedia, Inc., including roles such as Customer Experience Manager from 2010 to 2013 and Quality Manager from 2008 to 2010. During these periods, she was based in Seattle, Washington, contributing to the company's commitment to quality and customer satisfaction. Her tenure saw significant improvements in customer experience metrics and operational efficiency.
Experience at Conduit Global
Maria Behan worked at Conduit Global, taking on roles such as Director of Partner Services from 2007 to 2008 and Tourism Ireland Account Manager from 2005 to 2007 in New York, New York. Her work involved managing partnerships and enhancing service delivery in the tourism sector, contributing to the success of several major accounts.
Educational Background
Maria Behan's educational journey includes studying at Kanazawa University from 2000 to 2002, and completing a five-year program at Dublin City University, where she studied Marketing and Japanese from 1998 to 2003. Additionally, she holds a Bachelor of Arts in Law from Technological University Dublin, awarded in 1970. Her diverse academic background complements her professional expertise in customer strategy and service management.