Marty Cleveland
About Marty Cleveland
Marty Cleveland is the Senior Director of Global Customer Operations at Expedia, Inc., with a background in sales and management roles at Orange and Black and Decker.
Title
Marty Cleveland holds the position of Senior Director of Global Customer Operations at Expedia, Inc. In this role, he oversees customer-related processes and strategies on a global scale, contributing significantly to the company's operational success.
Professional Experience at Expedia, Inc.
Since joining Expedia, Inc. in 2008, Marty Cleveland has been responsible for delivering products and services in 29 languages across six continents. He has implemented numerous initiatives aimed at streamlining the customer journey, making Expedia the preferred choice for users. Marty also balances technological innovation with cultural transformation initiatives, ensuring that career development paths are transparent and well-defined.
Previous Positions
Before his tenure at Expedia, Inc., Marty Cleveland served as the Director of Sales and European OEM Sales for Orange from 2006 to 2008, focusing on regions within the UK and Western Europe. Prior to that, he worked as a Regional Sales Manager at Black and Decker from 1990 to 1998. These roles contributed to his extensive experience in sales and customer operations.
Education
Marty Cleveland studied at the University of Oregon's Charles H. Lundquist College of Business. This educational background provided him with a strong foundation in business principles, which he has applied throughout his career.
Industry Contributions
Marty Cleveland has been invited as a keynote speaker to share his insights on future trends in Business Re-Engineering and IVR Technology. His expertise is widely recognized, and he focuses on strategic development and innovation for 19 brands, ensuring best-in-class performance across customer channels.