Matt Davies
About Matt Davies
Matt Davies is a Customer Service Specialist at Expedia Group with a background in customer service and teaching English in Madrid, Spain.
Current Role at Expedia Group
Matt Davies is a Customer Service Specialist at Expedia Group, a role he has held since 2021. He operates in a hybrid capacity, working between Madrid, Community of Madrid, Spain, and remote locations. In this position, Matt continues to utilize his extensive background in customer service to ensure high-quality support for Expedia's clientele.
Previous Roles at Expedia Group
Before his current role, Matt held several positions at Expedia Group. From 2018 to 2019, he served as a New Hire Trainer, where he focused on inducting new employees into the company. Between 2017 and 2020, he was a Customer Service Team Lead, managing and mentoring a team to achieve high-performance standards. Additionally, he was a Customer Service Representative in 2017 for a brief period.
Experience as an English Language Teacher
Matt also has a background in education, specifically as an English Language Teacher. From 2014 to 2016, he worked at several institutions including Estudio Sotomayor, Cambridge Institute Spain, SoloIdiomas, and Thamesis Asesoría Lingüística. During this time, he taught English language skills to a variety of students, gaining valuable experience in communication and training.
Customer Service Background
Matt's career in customer service extends back to his tenure at KM Packaging Services Ltd from 2011 to 2014 in Oundle, United Kingdom. Earlier, he worked as a Transcription Officer at RNIB from 2007 to 2011 in Peterborough, United Kingdom. These roles provided him with a solid foundation in customer service and operational management.
Educational Background
Matt holds a Bachelor of Arts (BA) in European and International Studies with Spanish and German from Loughborough University, completed in 2007. This educational foundation has supported his multilingual capabilities and understanding of international contexts. Additionally, he studied at Tt Madrid.