Michaela Franks
About Michaela Franks
Michaela Franks is an Expedia Local Expert Concierge in Orlando, Florida, with a background in hospitality and event management.
Title
Michaela Franks currently holds the position of Expedia Local Expert Concierge at Expedia Local Expert. She has been in this role since June 2017, demonstrating a long-term commitment to her responsibilities.
Professional Experience
Michaela Franks has a diverse background in the hospitality and entertainment industries. She was a Front Desk Agent at The Grove Resort & Spa Orlando in 2017, working for 5 months. Prior to that, she worked as an Attractions Attendant at Universal Orlando Resort's Flight of The Hippogriff from 2016 to 2017 for 9 months. At Walt Disney World, she served as a Hostess at Shutters Old Port Royale from 2015 to 2016 for 10 months. Additionally, she held roles at SeaWorld Parks & Entertainment, including Park Operations and Ride Photos Clerk at Busch Gardens. Michaela also briefly worked as a Bridesmaid/Special Occasion Dress Specialist at David's Bridal in 2013.
Education and Expertise
Michaela Franks studied at the University of Central Florida – Rosen College of Hospitality Management, where she earned a Bachelor of Science degree in Event Management from 2014 to 2017. This specialized education provided her with skills in hospitality and event planning. Prior to her university education, Michaela attended Hillsborough High School, where she completed the International Baccalaureate Programme and earned her high school diploma.
Background in Hospitality
Michaela Franks has an extensive background in hospitality and guest services, with roles at major resorts and theme parks in Orlando, Florida. Her experience includes positions at Walt Disney World, Universal Orlando Resort, and The Grove Resort & Spa Orlando, showcasing her capability in various guest service roles. Her work at SeaWorld Parks & Entertainment further highlights her broad expertise in park operations and customer engagement.