Milan Singh
About Milan Singh
Milan Singh is a Service Delivery Analyst at Expedia Group with extensive experience in the travel and service delivery sectors.
Current Position at Expedia Group
Milan Singh holds the position of Service Delivery Analyst at Expedia Group. He has been serving in this role since October 2018, stationed in Gurgaon, Haryana, India. His work focuses on service delivery, leveraging his extensive experience in the travel industry to optimize and enhance operational processes. His role at Expedia Group capitalizes on his refined skills in service delivery, making him an integral part of the team.
Previous Roles in the Travel Industry
Before joining Expedia Group, Milan Singh has held various significant roles in the travel industry. He worked as a Senior Team Leader at Fareportal in 2018 for 9 months. Prior to that, he was a Team Lead at American Express from 2010 to 2017, and a Travel Counselor at Carlson Wagonlit Travel from 2009 to 2010. His career began at WNS Global Services where he served as a Customer Service Associate from 2007 to 2009. Each role has contributed to his depth of experience and understanding of the travel domain.
Educational Background in Commerce and Tourism
Milan Singh has an extensive educational background that combines commerce with aviation and tourism management. He completed his postgraduate diploma in Aviation and Tourism Management from YMCA in 2007. Earlier, he graduated with a degree in Commerce from Magadh University, which he attained in 2004 after four years of study. This diverse academic foundation has provided him with the skills and knowledge essential for a career in the travel industry.
Expertise in the Travel Domain
Milan Singh's extensive experience in the travel domain spans over a decade, making him a specialist in this field. His expertise is particularly noticeable in his current role at Expedia Group, where he utilizes his background in service delivery to support and improve travel services. His career journey through various leading companies in the travel sector has equipped him with a deep understanding of industry-specific challenges and solutions.
Professional Experience Timeline
Milan Singh's professional experience timeline showcases a cohesive progression through the travel and service delivery sectors. Starting as a Customer Service Associate at WNS Global Services (2007-2009), he moved on to become a Travel Counselor at Carlson Wagonlit Travel (2009-2010). He then spent seven years as a Team Lead at American Express before taking on the role of Senior Team Leader at Fareportal in 2018. Since October 2018, he has been a Service Delivery Analyst at Expedia Group.